LASH EXTENSION SERVICE POLICIES

Booking Policy

1. New and Returning Clients must book at least 24 hours in advance.

2. As of November 13, 2018, deposits are no longer required to book a service.

3. The price listed in the booking widget is the session fee and will be charged in full at the time of your appointment.

Preparing for Your Appointment

1. Please arrive five minutes early to your appointment time.

2. Arrive with no makeup or old makeup residue on your lashes. There is a $10 fee if we have to clean your lashes, whether a new set or a fill.

3. Please do not bring children or pets to your appointment. 

4. Only one additional guest is allowed in the room at the time of your service and they must be 17 years or older. 

5. Once you arrive, make sure your phone is set to silent as to not interrupt your session.

6. If you are a new client below the age of 18 and are receiving a lash service for the first time, your legal parent or guardian must be present to co-sign your new client forms. They will not be required to be present for future lash services.

7. Avoid arriving with excessive perfumes sprayed on you or your clothing as your lash artist may become nauseous per an allergy. Excessive body odor will also not be tolerated and you may be asked to reschedule your session.

Late Policy

1. Tardiness is not tolerated.

2. If Client is 15 min or more late to appointment time, the appointment will classified as a cancellation, the card on file will be charged 100% of the appointment fee. Client will then be required to reschedule their session.

   • When you arrive late to an appointment, we cannot ensure that you will receive a complete set. And in order to give you the complete set, it would cut into the following client’s session, throwing off an entire day’s worth of appointment times. We do not offer partial sets in order to compensate for your tardiness. 

3. If you know you will be 15 min late, please send a notification either by phone or message so that we can reschedule you.

Cancellation Policy

1. Cancellations must be made no less than 24 hours in advance.

2. If a cancellation occurs within 24 hours of set appointment time or Client does not show up to appointment, Client's card on file will be charged 100% of the listed appointment fee.

3. By booking your appointment time online OR pre-booking in person, you acknowledge you have read and agree to this cancellation policy.

Disclaimer: All policies are subject to change at any time without notice. If you would like to check current policies, they will always be kept up to date, as they change, on this page.